We just "stumbled" across this entry in Wikipedia the other day .. it gives a pretty good high level overview of Instant Messaging (IM) and in particular, the use of IM for business.
Not only are the major enterprise and consumer IM technologies outlined, but also the IM-related risks and liabilities that organisations should be aware of.
To have a look for yourself visit:
http://en.wikipedia.org/wiki/Instant_messaging#Instant_Messaging_in_the_Business_World
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